I'm unable to upload our logo on the nonprofit profile. It is an .svg as suggested in the preferences. I click upload and nothing happens.
Good Morning Maureen,
Thank you for contacting the GuideStar Community.
Follow these steps to upload your organization's logo to your GuideStar Nonprofit Profile.
Sign in to guidestar.org or register
Click Update Nonprofit Profile link at the top of the home page
Choose Edit Form under Manage
Our partners such as Google, Amazon, and PayPal prefer:
Make sure to Save your changes. Choose Publish changes when you want your updates to appear on GuideStar. Updates will appear on GuideStar 20-30 minutes after publishing.
Once you have confirmed that the size is within the allowed limits, and you are still having difficulties uploading, you are welcome to email the logo to my attention at firstname.lastname@example.org and I would be happy to upload on your behalf. Please be sure to include the EIN and organizations name in the subject line of the email, along with a brief message of your request.
GuideStar Community Support Specialist
I am having the same issue. If I load a logo >1MB or <1MB I get an error message and it will not load with Firefox and Chrome current browsers. unable to upload how to upload logo
I'm including a link from our Learn How To section of the Community that includes instructions on how to upload your organization's logo to your GuideStar profile: How to Achieve the Bronze Level of Participation - Update Organization Name, Address, Mission Statement, Logo, Staff, Leadership, & Board Members. Once on this page, click on "How to Upload your Organizations Logo" on the left hand side of the page and it will take you directly to that sections.
Please let me know if you are still unable to upload the logo and I would be happy to assist you further.
Community Support Specialist
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