For the nonprofit profile of Friends Of The Observatory, the "Payment Address" displays our zip code twice. I have been unable to find anywhere to alter this address.
Thank you for any assistance.
Thank you for following up. I checked with our IT Department and this has been fixed. The duplicate zip code is no longer appearing on your organization's profile.
Thank you for your patience.
Community Support Specialist
Good Afternoon Marc,
Welcome to the GuideStar Community.
I am forwarding your information to our IT Department to look into this further for you. Because of the Thanksgiving Holiday, it will be next week before someone will be able to take a look at this. I will follow up with you as soon as I receive an update.
Have a good day!
GuideStar Community Support Specialist
I received a message from our IT Department that they are aware of the issue of double zip codes appearing and are currently working on a fix for this soon.
Thank you very much.
If I may, there is another question I would like to explore with you. On our nonprofit profile, there is a section called Board practices. We would like to leave the answers to this section blank, but have not found a way to do so. Do you know how? An image of the section is below. Thank you.
The responses that appear are by default and cannot be updated at this time. I'm more than happy to share your feedback with the products team.
DeLeon, Community Manager
By your answer I am not certain you understand what I am asking. Before I started filling out the section, the information did not show up on our profile and the default answer for the questions was both radio buttons being unmarked. If possible, I am seeking for both radio buttons unmarked again, the default that they were found with.
Let me check with our engineers. Due to a larger than expected backlog of requests this may not occur until after the holidays.
I understand, thank you for looking into this.
Is there any update on this?
Thank you for your time.
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