Hello, We're needing assistance with migrating or merging the info associated with a new account associated with our org's current name, with our org's old name account/profile, because we don't want dual profiles etc. Thanks!
Thank you for contacting the GuideStar Community.
GuideStar is unable to merge two organizations that are currently listed on our site and does not remove organizations from our database. However, organizations that have been removed from the IRS Business Master File for six consecutive months or more will be hidden from the GuideStar public report page. Once your organization has been removed from the IRS Business Master File for six months, basic registered users will no longer be able to view your organizations profile. In the meantime, I would be happy to remove the Donate Now and Collaboration (opportunity to appear on partner sites) for this organization, thus they will not be able to receive donations. If you would like me to do so, please respond to this message and include the EIN Number for the old organization.
Please let me know if you need any further assistance or have any other questions.
Community Support Specialist
No EIN has changed. I don't think you understand what we're needing. The IRS recognizes that "Right to Rock" changed its name to "Let Them Rock", not its EIN. We're just wanting people to as swiftly as possible be able to search for "Let Them Rock" vs. "Right to Rock" and end up on either profile associated with our EIN: 47-4607993. The current Guidestar summary of our organization is very very old and we are amidst raising scholarship funds for spring summer and HAVE to be able to update our organization's information with current programming descriptions and additional details that correspond with our filed 2016 990 info etc., but despite our numerous attempts, and clear request, we have NOT yet been given the very basic ability by Guidestar to update our account info online, which is a major problem that we cannot wait months to resolve in the way you've unintentionally erroneously suggested a resolve that doesn't apply to the problem we actually have, for which we tried to resolve by creating a second account. Now that you know our priorities are 1) immediately correcting the old name to the new name 2) updating info donors see to reflect 2016 990 info 3) being able to self-manage our profile going forward 4) not changing our EIN at all cuz it never was changed in the first place, reply with the most immediate steps that you/Guidestar have taken to most swiftly/simply update our organization's information and confirmation of giving us permission to maintain/upload accurate/current information ourselves going forward, because every day that Guidestar is showing donors the wrong information, our students are losing out on schoalrship funds. We do not want you to delete any payment links, we just want this resolved in as fast/simple a way as you'd resolve it for yourselves if Guidestar's name was changed to Guidestory.....and its profile had info from 2015 vs. 2016 that needed to be updated. That's as simple a hypothetical example I can explain to you to help ya' understand the very basic request we're making.
I have updated the name of your organization to appear on GuideStar as Let Them Rock as per your request. Please allow 20-30 minutes to see the name change on your organization's GuideStar profile page.
I have bestowed you permission to manage the GuideStar profile for Let Them Rock.
I'm also including a link to our "Learn How To" section in the Community that includes several documents with instructions to assist you with updating your organization's profile: Learn How To
Please let me know if you need any further assistance.
We've just updated our mission to a brief summary:
"Let Them Rock 501(c)3 promotes and increases access to performance-based music education through instruction tuition scholarships, stage performances, and recording opportunities. http://www.letthemrock.org/about <http://www.letthemrock.org/about> "
but it hasn't reflected yet...if you search for Let Them Rock, the description looks like the old one back when the organization was called Right to Rock.
How long is the average time it takes for this update to reflect? I don't want to send out our annual report until I can be assured that the updates we made to our Guidestar profile have been reflected etc., so I'm trying to tailor my expectations to when our profile will be current if donors start searching. Thanks!
Once you update save and publish, it can take 20-30 minutes to see the changes on site. Upon checking your organization's profile page, the Mission Statement is now appearing.
Let me know if I can be of any further assistance.
The search propagation took way longer than the profile summary on our page......that was why we assumed something was not updating correctly. Just a headsup for IT. We knew that it might take 20-30 mins to update, but when we saw everything updated on our profile page, and then it wasn't updated within the search bar results, we were concerned. Looks great now, thanks! (no reply needed)
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