I updated all of my organization's information to Silver level but when I search for us we don't come up. I don't understand why.
Good Morning Nomi,
Thank you for contacting the GuideStar Community.
I have checked the GuideStar database and it appears that the organization was at one time listed with the IRS and on the GuideStar database as well. Since the organization has not appeared on the IRS Business Master File for six (6) consecutive months or more, it has been removed from the GuideStar public report page. We recommend contacting the IRS directly at 877-829-5500 to find out what you have to do in order to get the organization listed back on the IRS Business Master File. Once the organization reappears on the Business Master File, we will receive this from the IRS directly and the organization will reappear on GuideStar.
Please let me know if you need any further assistance or have any other questions.
GuideStar Community Support Specialist
Do you think that is because we are a subordinate of a parent organization? We have our own EIN but are listed under them. Let me know if that’s why. If not, I’ll have to look into the thing you mentioned.
I checked and your subordinate organization is not appearing as revoked by the IRS, however, you may want to talk with them before you contact the IRS to see if they can give you any insight as to why your organization may not be appearing on the IRS Business Master File.
I have been in touch with the IRS and have fixed the problem (hopefully), but today I checked and we still don't come up. How long does it usually take you to get updated information from the IRS? Can you see if the problem has been resolved? Thank you!
GuideStar receives monthly updates from the IRS 11 months of the year, excluding January. We will receive our next update from the IRS around the 2nd-3rd week in February. I would be happy to follow up with you once we receive the February update to let you know if your information has updated on GuideStar.
I wanted to follow up to let you know we received our update from the IRS yesterday and your organization has been reinstated and is now appearing on the IRS Business Master File and Pub 78.
Please let me know if you need any further assistance.
Community Support Specialist
Retrieving data ...