Thanks for posting on the GuideStar Support Community. Below are three solutions to troubleshoot issues updating your organization's Nonprofit Profile.
Before you begin updating your GuideStar Nonprofit Profile, please take a moment to verify you have access by following these steps:
There are required fields in red asterisk, under Bronze, you need to fill out before updating information such as organization name and address.
Bronze – Required Fields
We discovered a caching issue with web browsers, causing a continuous spinning circle when updating your Nonprofit Profile. Basically, cookies (data) saved to your computer can block you from updating your profile. One solution would be to open an incognito browser or a private session.
How to open a private window.
Also, don’t forget to Save your changes before selecting Publish changes now.
DeLeon, Community manager
I continue to have the spinning circle issue. I tried updating our profile by opening an incognito browser in Chrome and it did not work.
My profile says 'Human Services' but our mission is for the Pets of the Homeless. I cannot seem to change it.
I need to change the primary point of contact for my organization but cannot find out where GuideStar obtains that information. The former President is listed currently.
That is not helpful.
Lori Rich~Founder & President
Taking It To The Streets with Lori and Shira
A 501(c)(3) Non-Profit Organization
Dedicated to Serving Homeless People & Their Pets
3681 Sunnyside Drive #20037. Riverside. CA 92516
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