Guidestar has put a banner on our Guidestar page which says "This organization has not appeared on the IRS Business Master File in a number of months. It may have merged with another organization or ceased operations." We checked the IRS website and we have been on the IRS Business Master File continuously since we received 501(c)(3) status. Robin Burdick of Guidestar agrees that the information is false but hasn't taken down the banner, which has hurt us since we had one or more funders looking at the page. Does anyone have suggestions on how to get Guidestar to recognize the importance of their putting false information on a nonprofit website and getting them to feel some sense of urgency to fix it? Robin Burdick said that it might take a few days for the system to correct itself but there isn't anything to correct as we have never been off of the IRS Business Master File. It has to be a programming error and will not correct itself.
And this is not the only error. We learned that we were on Guidestar from a funder who denied funding because we were classified as a school. We were not aware that Guidestar would do anything other than put up the IRS data. But instead it arbitrarily assigned a category. We are an all-volunteer, youth-led peer mentoring program, and while our program runs at Title I elementary schools and local community program sites, we are not a school. We have been in operation over 9 years and by no stretch of the imagination could have been equated to a school. We fixed the data and then four days later, the banner saying that we may have ceased operations appeared on our site.
If you have any advice on how to get Guidestar to correct its own error (information which it ADDED to our IRS data), your help would be much appreciated.