I have made several attempts to update our Form 990 with 2017 document and I keep getting message that page is not working and technical staff is diligently working to resolve issue - this has been going on for a week.
Thank you for contacting GuideStar!
Your document may be larger than the allowed size of 20MB. To resolve this issue you may need to compress the file. We are including a link to assist you.
Once you have confirmed that the size is within the allowed limits, and you are still having difficulties uploading, you are welcome to email the PDF to email@example.com we will be happy to upload on your behalf. Please be sure to include the EIN and organizations name in the subject line of the email, along with a brief message of your request.
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