Or will I be invoiced for the annual balance when this year's is close to expiring?
Thank you for contacting GuideStar!
I researched your account and it appears that you spoke with a Direct Sales person Bryan Godwin when you purchased the Pro Annual subscription. He will be reaching out to you when the Pro Annual subscription is supposed to renewal. I will also, provide you with a contact number and email address to reach him by email is email@example.com and by phone is 800.421.8656 Option #3.
Please let us know if we may be of any further assistance.
Customer Success Specialist
Thanks for using GuideStar. Your subscription is set to auto-renewal by default. You can update that by reviewing Account Settings. Here's a helpful guide on how to access Account Settings.
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Thanks for your help, but no, the screen I have for manage subscriptions doesn’t have a “Stop Renewal” option anywhere on it. What else should I try?
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