We updated our description a little over a month ago, and the updated description still does not show up on amazon.com. Please advise.
Good Afternoon Susan,
Thank you for contacting GuideStar.
GuideStar sends AmazonSmile monthly updates around the 22nd of every month. Once received by AmazonSmile they update their site accordingly which usually takes 1-2 weeks. Your organization's updates should have been included in the updates we sent to AmazonSmile yesterday, July 23rd.
Please let me know if you need any further assistance.
Community Support Specialist
No updates have been made. Please let me know what I can do to expedite the process of updating our description. Thanks!
Even though we sent the updates to AmazonSmile yesterday, it can take a week or two for AmazonSmile to update the information on their end.
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