When I do a fundraiser on Facebook the logo of my foundation doesn’t show up. How do I fix that?
Good Morning Ben,
Thank you for contacting GuideStar.
I have reviewed your organization's profile and you are opted in for third party donations and your logo is appearing on your GuideStar profile page. I have republished your organization's profile to see if this will update on Facebook. GuideStar sends Facebook updates on a nightly basis. Please allow 24-48 hours for the information to update on Facebook.
You may also want to contact Facebook to check and make sure there is not a problem on their end. Please contact Facebook at https://www.facebook.com/help/contact/fbdonations and they'll be able to assist you with any questions within 48 hours. Please make sure you are logged on Facebook to access the form.
Hope this helps. Please let me know if you need any further assistance.
Community Support Specialist
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