I was at Gold and went in to update some info and now I can't get out of the Bronze Age. I've checked all the required fields but I must be missing something. Help!
Good Afternoon Diann,
Thank you for contacting GuideStar.
Upon reviewing the Bronze section of your organization's profile, I found that the Geographic Area Served is missing for three of your listed Programs.
Once you update this information, the Bronze level will be 100% complete.
Hope this helps. Please let me know if you need any further assistance.
Community Support Specialist
All 7 of my programs are showing as United States. I even went into each and re-selected it. I still can’t move forward. See attached.
Is it showing something different on your end?
Chief Philanthropy Officer
Spondylitis Association of America
Office: 818-892-1616 x 226
Just to verify, is the EIN number for your organization 95-3890767? I was able to update the information for you to complete the Bronze level, however, I only see four programs listed: Public and Patient Education, Research, Professional Education and Community Based Patient Programs. The information was saved but I did not publish.
OK, I hit Publish and now I’m back in business. Sorry for the confusion!
Thanks for your help!
Your very welcome Diann, happy to help!
Have a good day!
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