I am unable to locate the donor information while searching for a report within the last month. I’ve also tried searching by check number and cannot find it: Please advise. Thank you,
Thank you for contacting GuideStar.
Click on the following link for instructions on viewing your organization's donation report: How to View Past Donations through Your Nonprofit Profile Once on the Donation report page, view the report within the Last 3 Month then click on Generate Report.
Upon looking at the report, there is one donation that was made to your organization on May 10th. The information has not been updated by Kimbia to show the check number but the donor information is appearing.
Hope this helps. Please let me know if you are unable to see the donation information and I would be happy to email it to you.
Community Support Specialist
Kimbia said today they no longer have a contract with Guidestar. When can I expect to have a check date and/or number in order to properly identify this May donation goes to the June check? Thanks for at least getting me this far. I didn't think I would have to go back to May
That is correct, Kimbia ended their contract with GuideStar on June 8th. Kimbia has not sent us a reconciliation report with the date or check number for the checks they mailed out in June. They process the donations, disbursing checks within the first week of the month for donations made during the previous month.
Upon reviewing your organization's Donation Report, there was one donation made in May for $15.00. The check you received from Kimbia should have been for $13.01. Are you able to view the report to get the donors information? If not, let me know and I would be happy to email it to you.
I just received an update from our team that they received the reconciliation report from Kimbia today and the date and check number are now appearing on the Donation report for your organization.
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