Why is my video not showing on my profile?
Thank you for contacting GuideStar.
I have fixed the issue and your organization's video is now playing on your GuideStar profile page.
Please let me know if you need any further assistance.
Community Support Specialist
Thank you, Robin!
Question #2: Last week I added our 2016 financial data. When will the Premium Report include this?
I don’t want to add the 2017 financial data until 2016 is included.
This GuideStar Premium Report includes:
· Financial Data for 2015
Good Morning Dan,
I apologize for the delay in following up with you. The financial information on the Premium Report is pulled from your organization's 990 we receive from the IRS. I am checking with our Data Ops team to find out when the 2016 financial information will update on the Premium Report. I will follow up with you as soon as I receive information from the team.
I received the following information from the Data Ops Team.
The digitized data for 2016 is appearing on your organization's profile page for both premium and pro users. However, the 2016 data is in IRS eFile format, which means it will not show up in our Premium/Pro PDF reports.
Please let me know if you need any further assistance or have any other questions.
What can we do to make it show up in your Premium/Pro PDF reports?
Donor Relations Director
Christian Legal Clinics of Philadelphia<https://www.clcphila.org/>
4455 N. 6th Street, Ste. 100, Philadelphia, PA 19140
Learn about Christian Legal Clinics of Philadelphia: Watch Seeking Justice<https://youtu.be/yLeM6FNyaHk>
After speaking with our team, there is currently nothing you can do to get your organization's 2016 Financial Data to appear on the Premium Report. Going forward, you would need to file directly with the IRS and not eFile so that the data can be pulled.
However, sometime between September-December, we will be launching the new Pro PDF and your 2016 eFiled data will appear on the Pro report.
Let me know if you need any other assistance.
Retrieving data ...