I have had two donors indicate that my 501c3 status is not showing properly in GuideStar. Can you advise? Did I miss a step when setting up my account? I don't easily see where the error is. Any advice?
Thank you for contacting GuideStar.
Upon reviewing your organization's profile, the IRS has your organization registered as a 501c3 Private Nonoperating Foundation and not appearing on the IRS Business Master File. This may be what your donors are referring too.
If the IRS has your organization listed incorrect, you will need to contact them about changing the status of your organization. You may contact the Nonprofit Division of the IRS for more information at: (877) 829-5500 (toll-free number). The IRS call center is open 8:00 am to 5:00 pm Eastern Time. Once the IRS updates the status of your organization on the Business Master File, we will receive the update from the IRS.
Please let me know if you need any further assistance.
Community Support Specialist
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