How do we transfer money from here to our bank account?
Thank you for following up. GuideStar does not handle the donations made through Facebook Fundraisers. GuideStar is partnered with Facebook and provides Facebook with your organization's information. If you have any questions or want more information on:
Please contact Facebook at https://www.facebook.com/help/contact/fbdonations and they'll be able to assist you with any questions within 48 hours. Please make sure you are logged on Facebook to access the form.
Below is more information on receiving donations from Facebook to assist you:
How do nonprofits receive donations made through Facebook?
Nonprofits that are Registered with Facebook Payments
When a charitable organization that is registered with Facebook Payments has reached the minimum donation payout amount, it becomes eligible for a payout, which occurs on a bi-weekly basis. The payout is an ACH/direct deposit to the organization’s bank account. If a charitable organization's donations total hasn't reached the minimum payout amount of $100 USD, €100 or £100, funds will roll over until the amount reaches the minimum amount and becomes eligible for the bi-weekly payout.
Payouts generally take 2 weeks to process. Funds donated between the 1st and 15th of a month will likely be paid out on the first day of the following month. Funds donated between the 16th and the end of the month will likely be paid between the 16th and 19th of the following month.
Nonprofits that aren't Registered with Facebook Payments (US only)
If the charitable organization isn't registered with Facebook Payments, any donations received are distributed through the Network for Good's Donor Advised Fund. If the nonprofit is registered with the Network for Good, the funds are sent by electronic transfer. If the nonprofit isn't registered with the Network for Good, a check is mailed to the organization. Donations are usually distributed a month and a half after the last date of the month in which the donations were made. For example, a donation made in January will be sent to the nonprofit on March 15.
Fundraisers that are Linked to a Nonprofit's Website
If a donation is made to a Facebook fundraiser linked to a campaign on a nonprofit's website, the donation is distributed through the charitable organization's payment processor.
Note: A nonprofit's default payout currency may be U.S. dollars, pounds sterling or euros depending on where it's based.
Hope this helps.
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Community Support Specialist
Thank you for contacting GuideStar.
GuideStar does not handle donations, we provide our partner sites with your organization's information. Are you looking for a donation that was made to your organization through Facebook, Network for Good, JustGive, etc.?
Yes! Through Facebook. Someone else set this up for us so I have no idea what to do now.
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