Thank you for contacting GuideStar.
Currently the Staff Member information is not displaying on organizations GuideStar profile page. I am following up with our IT Department to find out more information about this. I will follow up with you as soon as I receive an update.
Your Form 990 document may be larger than the allowed size of 20MB. To resolve this issue you may need to compress the file. I am including a link to assist you.
Once you have confirmed that the size is within the allowed limits, and you are still having difficulties uploading, please let me know and I would be happy to assist you further.
Community Support Specialist
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