I was in touch earlier today about updating to Platinum and was told to add the population served and geography, which I have now added and published three times. My profile says I am at 96% for Bronze. Please tell me what else is needed.
Good Morning Heidi,
I apologize for the inconvenience. Upon reviewing your organization's profile, the Population Served and Geographic Areas Served were still not appearing. I have updated this information and was able to save and publish and the 2018 Platinum Seal is now appearing on your organization's GuideStar profile page. Please sign in and see if you are now able to update these sections and save and publish the appropriate choices for your organization.
Please let me know if you are still having any problems.
Community Support Specialist
Thank you. I had updated those sections, accepted the terms and conditions, and published numerous times, so I was concemed that there was a step I was missing.
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