I am at Bronze level and can’t go back to basics to add more programs and personnel ! Help please ! My org is Homefront Hugs Foundation - thanks !
Good Morning Alessandra,
Thank you for contacting the GuideStar Community.
There is no Basic Level on your organization's profile. Basic Level shows only when you have not completed the Bronze, Silver, Gold or Platinum Level. The information you need to update, Programs and personnel information can be found under Bronze. I'm including a link to assist you with updating your organization's profile: How To Earn Your 2018 Seal of Transparency
Hope this helps. Let me know if you need any further assistance.
Community Support Specialist
Sorry Robin - still learning
we have another urgent problem - we refilled and changed our name once my son’s father passed from brain cancer and we had time to grieve .
But Homefront Hugs USA is still here on the site confusing and discouraging many.
Can uou delete this and just move the positive reviews over to our new charity ?
Homefront Hugs Foundation,Inc.
Or just get get rid of it completely even if it means losing the reviews?
Its leaving the wrong impression and no one makes a PENNY here. Our work is critical . We are losing so many to suicide and we have to get this corrected .
thanks so much.
GuideStar does not handle requests relating to reviews. We are partnered with GreatNonprofits which handles matters relating to reviews. You can contact GreatNonprofits directly at http://greatnonprofits.org/contact-us.
In the meantime, I am checking with our Director or Nonprofits to see if we can remove the GuideStar profile for Homefront Hugs USA. I will follow up with you as soon as I have an update.
The profile for 26-0665539 Homefront Hugs USA has been removed and is no longer appearing on GuideStar.
Let me know if you need any other assistance.
Have a good day!
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