I can't figure out how to edit the "Show More Contacts" button of the Public Profile. The email address and phone number are incorrect. Can you send specific instructions on how to edit these?
Good Morning Terry,
Thank you for contacting GuideStar.
Click on the following link that includes instructions on updating the Bronze section of your organization's profile: How to Achieve the Bronze Level of Participation - Update Organization Name, Address, Mission Statement, Logo, Staff, Leadership, & Board Members. Under the Bronze level you are able to update your contact information, address and more.
Hope this helps. Let me know if you need any other assistance.
Community Support Specialist
Robin, thank you for your response.
Sadly, I followed all your steps and was still not able to change the incorrect email address on "Show More Contacts" on the "View Public Profile"
To be clear, this is the button that leads to the incorrect email. When I press it I get an email that is email@example.com This is not my correct email and when I do the steps that you suggested, I see that my correct email is already listed as firstname.lastname@example.org. I don't see anyplace where one can edit the information on "Show More Contacts."
Any additional hints?
I would be happy to look into this further for you. Could you send me the EIN number for your organization.
Thanks Robin. Our EIN is 26-2803100
As things turned out, I went ahead and "published" our data last night.
Now, when I go to "Show more contacts" it doesn't show the incorrect email address. It only shows our "payment address," which is fine with me.
So thank you for your offer to look into it, but at this point it is not an issue.
Thank you for the follow up.
If you need any other assistance, please let me know.
Have a good day!
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