I am retiring and need to end end our subscription. Is there a process to follow or will you take care of it based on this email?
Thanks for using GuideStar. My team will respond to you shortly with an update.
GuideStar Support Community
I have researched your email address email@example.com and I did not locate a subscription. Can you give me the registered email address that the subscription is connected to, so I may cancel it for you?
GuideStar Customer Success Specialist
It may be connected to my other email address, firstname.lastname@example.org.
By subscription are you referring to updates to your organization’s GuideStar Profile. If so, updating Profiles is a free service we offer as part of our nonprofit mission.
Perhaps it is under email@example.com
I have researched the second email address firstname.lastname@example.org as well and cannot locate a subscription for a product purchased with GuideStar.
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