One of our donors is trying to submit a matching gift request via TransUnion Good Works. The portal says the org isn’t a 501(c) or isn’t accepting 3rd party donations.
"The organization is not eligible to receive donations due to its tax status or has opted out of receiving donations through third parties. (NFG-003)"
We received this suggestion from GoodWorks:
"What’s likely causing this error is that our portal partner works with a company called Network for Good to vet nonprofits and disperse the checks. Network for Good uses GuideStar.org as part of that process, so non-profits must have their profile in GuideStar.org set up to accept third-party donations. There is actually a setting that the non-profit needs to make sure is turned on, saying they are will to accept third-party donation (often the non-profits don’t even realize that they have this turned off).
I recommend asking the non-profit to check their GuideStar.org settings. You can share the attached document with them to help them with this process."
I've checked the box on the settings that says I would like to receive relevant third-party resources and offers on occasion through GuideStar. Just making sure I've done this correctly?