I am trying to upload a 990 to my account, but the "IRS Docs" link always returns an error when clicked.
Thank you for contacting the GuideStar Community.
Your document may be larger than the allowed size of 20MB. To resolve this issue you may need to compress the file. I am including a link to assist you.
Once you have confirmed that the size is within the allowed limits, and you are still having difficulties uploading, please let me know and I would be happy to assist you further.
Community Support Specialist
The size of the file is not the issue. I can’t even get to that point. I click on the “IRS Docs” link but the link doesn’t work. Instead, I get the following error:
The following error was encountered while trying to retrieve the URL: http://www.guidestar.org/edit/8409719/AdditionalDocuments.aspx
ICAP protocol error.
The system returned:
This means that some aspect of the ICAP communication failed.
Some possible problems are:
· The ICAP server is not reachable.
· An Illegal response was received from the ICAP server.
Sorry to hear about your issues. Can you do me a favor? I noticed you have programs saved under the Bronze section. Programs have required fields. Please add a geographic area and population served for each program you have on your Profile. Then, save and publish your Profile. Here's a helpful guide on adding programs.
Are you able to now access the Additional Documents section?
I deleted the programs and re-published, but the error remains the same.
Retrieving data ...