I have updated our non-profit Guidestar profile and it says that I completed all of the steps to reach Silver, so why is it still showing that we are Bronze?
Good Afternoon Marla,
Thank you for contacting the GuideStar Community.
Upon reviewing your organization's profile, it looks like one of your listed Programs, "Summer Day Camp", is missing the information for Population Served and Geographic areas served. Once you update this information, save and publish, your organization will then receive the 2018 GuideStar Silver seal. Please allow 20-30 minutes once you publish to see the seal on your organization's GuideStar profile.
Please let me know if you need any further assistance.
Community Support Specialist
Thank you, Robin! I appreciate your support. I see that now.
All my best,
Retrieving data ...