How quickly will donor information show up on a report?
Thank you for contacting the GuideStar Community.
When donations are made to your organization through the Donate button on your organization's GuideStar profile page, they usually appear on the Donation Report within 24-48 hours.
Please let me know if you need any other assistance.
Community Support Specialist
Thanks, Robin. We currently have 2 fundraisers going on via Facebook and most of the donations are not showing up. Can you help?
The Donation Report only includes donations made to an organization through the Donate button on their GuideStar profile page.
GuideStar is partnered with Facebook and provides Facebook with your organization's information and does not handle the donations for Facebook Fundraisers. If you have any questions or want more information on:
Please contact Facebook at https://www.facebook.com/help/contact/fbdonations and they'll be able to assist you with any questions within 48 hours. Please make sure you are logged on Facebook to access the form.
Please let us know if you need any further assistance.
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