Hello ~ We updated our profile to advance to Silver level a week or so ago. Our profile still appears as Bronze. Can you advise if there is an additional step we need to take or when our profile will be updated?
Good Morning Mack,
Thank you for contacting the GuideStar Community.
Upon reviewing your organization's profile, I see that there are some required fields that have not been updated under two of your Programs listed in Bronze.
The Programs that need to be updated are FODfest Community Concerts and JAMMS Program. The information that is missing is Population Served and Geographic Areas Served. All fields marked with a red asterisk must be completed in order to achieve each level.
Once you update this information, save and publish, please allow 20-30 minutes to see the changes on site and you should then also have the GuideStar Silver seal appearing on your organization's GuideStar profile page.
Hope this helps. Please let me know if you need any further assistance.
Community Support Specialist
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