We recently added in metrics to reach platinum status, but it is still showing the gold seal despite us being 100% to platinum. Is there anything else that we need to update to get us to platinum?
Good Afternoon Haley,
Thank you for contacting the GuideStar Community.
After reviewing the Bronze section of your organization's GuideStar profile, there was an extra line under your Program Section that was blank and did not have any information. I deleted this line and published the updates, your organization is now appearing on the Platinum level. Allow 20-30 minutes to see the changes on site.
Please let me know if you need any other assistance.
Community Support Specialist
Retrieving data ...