Thank you for contacting the GuideStar Community.
An organization does not receive a notification when a donation is made to their organization. If a donation is made to your organization through your GuideStar profile page, the donor should receive a confirmation of the donation. We are partnered with Kimbia who handles the online donations procedure. You can contact Kimbia directly with any additional donation questions at email@example.com.
Also, for donations made to your organization through GuideStar, you can view the Donation Report. Please click on the following link from our Learn How To section of the Community that includes instructions on how to review the report: Receive Third Party Donations, Opt-out of Receiving Donations, Add a Donate Button, Access the Donation Report
Hope this helps. Please let me know if you need any further assistance.
Community Support Specialist
Hi there,This has become too difficult and too confusing. Here's the situation:Facebook started birthday funds. For people's birthdays, others can donate to a specific 501 C. I chose Wagging Tails Animal Rescue and that campaign ended Feb. 11. All I want to know is WHEN the money is sent will I or that company be notified?I don't know who Kimbia is. I don't think that has anything whatsoever to do with my birthday donation to Wagging Tails on Facebook. The program says Guide Star is the one who sends the money to the charity. Please get someone who is working with facebook to answer this question. Again: How will we know when the money we collected on Facebook gets to the organization? Is there or isn't there a confirmation email that says "your donations were sent to Wagging Tails"?Thank you.Marla K.
Good Morning Marla,
I apologize, I did not know that you were looking for donations through a Facebook Fundraiser.
GuideStar provides Facebook with your organization's information and does not handle the donations for the Facebook Fundraisers. If you have any questions or want more information on:
Please contact Facebook at https://www.facebook.com/help/contact/fbdonations and they'll be able to assist you with any questions within 48 hours. Please make sure you are logged on Facebook to access the form.
Below is more information on receiving donations from Facebook to assist you:
How do nonprofits receive donations made through Facebook?
Nonprofits that are Registered with Facebook Payments
When a charitable organization that is registered with Facebook Payments has reached the minimum donation payout amount, it becomes eligible for a payout, which occurs on a bi-weekly basis. The payout is an ACH/direct deposit to the organization’s bank account. If a charitable organization's donations total hasn't reached the minimum payout amount of $100 USD, €100 or £100, funds will roll over until the amount reaches the minimum amount and becomes eligible for the bi-weekly payout.
Payouts generally take 2 weeks to process. Funds donated between the 1st and 15th of a month will likely be paid out on the first day of the following month. Funds donated between the 16th and the end of the month will likely be paid between the 16th and 19th of the following month.
Nonprofits that aren't Registered with Facebook Payments (US only)
If the charitable organization isn't registered with Facebook Payments, any donations received are distributed through the Network for Good's Donor Advised Fund. If the nonprofit is registered with the Network for Good, the funds are sent by electronic transfer. If the nonprofit isn't registered with the Network for Good, a check is mailed to the organization. Donations are usually distributed a month and a half after the last date of the month in which the donations were made. For example, a donation made in January will be sent to the nonprofit on March 15.
Fundraisers that are Linked to a Nonprofit's Website
If a donation is made to a Facebook fundraiser linked to a campaign on a nonprofit's website, the donation is distributed through the charitable organization's payment processor.
Note: A nonprofit's default payout currency may be U.S. dollars, pounds sterling or euros depending on where it's based.
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