Looking at the details for my free account, the account status is "expired" (the account expired on January 31, 2018).
could you let me know why the account has expired and what I need to do to re-activate this account?
Bryan from our Sales Department asked me to follow up with you to let you know that he has extended your subscription through the end of next month until he can look at your contract.
He will be in touch with you next week.
Have a good day!
Community Support Specialist
Good Afternoon Cindy,
Thank you for contacting the GuideStar Community.
I have forwarded your message to our Sales Team to assist you further. Ashley will follow up with you as soon as possible.
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