Although the system says we have successfully reached the Platinum level at the top, the message still says Gold. It may be too soon for you to have processed everything but please take a look and let me know.
Good Afternoon Donna,
Thank you for contacting the GuideStar Community.
Upon reviewing your organization's profile, the Bronze section is not 100% complete which is why you have not received Platinum.
Under the Bronze section, there are required fields that need to be updated under each of your Programs. In order to achieve each level, all fields marked with a red asterisk must be updated.
I'm including a link from our Learn How To section of the Community that includes instructions to assist you with updating the Programs: How to Achieve the Bronze Level of Participation - Update Organization Name, Address, Mission Statement, Logo, Staff, Leadership, & Board Members. Once on this page, click on "How To Add/Remove Programs" on the left hand side of the page and it will take you to that section.
Once you update, save and publish, your organization will then receive the Platinum Seal. Congratulations!!
Please let me know if you need any further assistance.
Community Support Specialist
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