AnsweredAssumed Answered

Still needing help to update Donate Now page. Kimbia has referred me back to GuideStar.

Question asked by vinsenfaris Champion on Feb 19, 2018
Latest reply on Feb 22, 2018 by robin.burdick

I'm still needing help. I'm being referred back and forth from GuideStar to Kimbia and now back to GuideStar. I need a solution please.

 

Here is the following email thread:

__________________________________

Type your response ABOVE THIS LINE to reply

Christine Hockin-Boyd
Subject: How to update Donate Now page?

FEB 19, 2018  |  10:27AM CST
Ashleigh Alldredge replied:

Hi Christine,

Thanks for reaching out to Kimbia support!

While Kimbia powers the technology behind Guidestars donation form and can answer any transaction specific questions, please reach out to Guidestar support for any site functionality questions, accessing reporting, updating your 909, uploading offline donations, etc.

If you have any questions for GuideStar, contact a Support Specialist here at this link:

https://community.guidestar.org/discussion/create.jspa?suppressMarkQuestion=true&question=true&containerType=14&containerID=2059

Thanks,
Ashleigh

FEB 16, 2018  |  03:02PM CST
Original message
Christine wrote:

I’ve been referred by GuideStar to contact Kimbia support for help. I updated our GuideStar profile account last Friday to reflect the correct legal name. However, when selecting the donate button on the GuideStar account it still shows the incorrect name. Can you help?

Thank you,

Christine Hockin-Boyd
Executive Director
Meals on Wheels of Johnson & Ellis Counties
817.558.2840 972.351.9943 (c) 817.240.7093

From: robin.burdick [mailto:guidestar@jiveon.com]
Sent: Friday, February 16, 2018 2:53 PM
To: Christine Hockin-Boyd <christine@mowjec.org>
Subject: Re: [Support] - Re: How to update Donate Now page?

GuideStar Community <https://community.guidestar.org/?et=watches.email.thread>


Re: How to update Donate Now page?

reply from robin.burdick<https://community.guidestar.org/people/robin.burdick?et=watches.email.thread> in Support - View the full discussion<https://community.guidestar.org/message/27334-re-how-to-update-donate-now-page?commentID=27334&et=watches.email.thread#comment-27334>

________________________________

Good Afternoon Christine,



Thank you for contacting the GuideStar Community.



Once you update the name of your organization on your GuideStar profile, we then send updates to Kimbia on a nightly basis. If Kimbia has not updated the name of your organization after two to three days, you can contact Kimbia at support@kimbia.com<mailto:support@kimbia.com> to see when the name of the organization will be updated on their site.



Please let me know if you need any further assistance.



Sincerely,

Robin

Community Support Specialist
Reply to this message by replying to this email, or go to the message on GuideStar Community<https://community.guidestar.org/message/27334-re-how-to-update-donate-now-page?commentID=27334&et=watches.email.thread#comment-27334>

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