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Subject: How to update Donate Now page?
FEB 19, 2018 | 10:27AM CST
Ashleigh Alldredge replied:
Thanks for reaching out to Kimbia support!
While Kimbia powers the technology behind Guidestars donation form and can answer any transaction specific questions, please reach out to Guidestar support for any site functionality questions, accessing reporting, updating your 909, uploading offline donations, etc.
If you have any questions for GuideStar, contact a Support Specialist here at this link:
FEB 16, 2018 | 03:02PM CST
I’ve been referred by GuideStar to contact Kimbia support for help. I updated our GuideStar profile account last Friday to reflect the correct legal name. However, when selecting the donate button on the GuideStar account it still shows the incorrect name. Can you help?
Meals on Wheels of Johnson & Ellis Counties
817.558.2840 972.351.9943 (c) 817.240.7093
From: robin.burdick [mailto:email@example.com]
Sent: Friday, February 16, 2018 2:53 PM
To: Christine Hockin-Boyd <firstname.lastname@example.org>
Subject: Re: [Support] - Re: How to update Donate Now page?
GuideStar Community <https://community.guidestar.org/?et=watches.email.thread>
Re: How to update Donate Now page?
reply from robin.burdick<https://community.guidestar.org/people/robin.burdick?et=watches.email.thread> in Support - View the full discussion<>
Good Afternoon Christine,
Thank you for contacting the GuideStar Community.
Once you update the name of your organization on your GuideStar profile, we then send updates to Kimbia on a nightly basis. If Kimbia has not updated the name of your organization after two to three days, you can contact Kimbia at email@example.com<mailto:firstname.lastname@example.org> to see when the name of the organization will be updated on their site.
Please let me know if you need any further assistance.
Community Support Specialist
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