On the Guidestar dashboard, PlayWrite is shown 100% Gold, and there's a checkmark by it. But our user profile says Silver. What's going on here?
Looking at your organization's profile, the reason that Gold is currently not displaying on your organization's profile is because the Bronze and Silver levels are not showing 100% complete.
Looking at the Bronze section, the following fields need to be updated for Bronze to be 100% complete.
Under the Silver level, Fiscal End Year must be within the past two years to qualify for Silver. The current fiscal end year showing for your organization is 2014.
Once you update the above information, save and publish, your organization will then receive the Gold seal on your GuideStar profile page.
Please let me know if I can be of any further assistance.
Community Support Specialist
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