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AmazonSmile needs Guidestar to update IRS status

Question asked by tomm on Feb 19, 2018
Latest reply on Feb 26, 2018 by robin.burdick

For nearly a year I have been trying to get my organization registered with AmazonSmile.  Apparently, the IRS incorrectly listed us as an SOUKN deductibility status.  After a lengthy appeal process, that was changed at no charge by the IRS on November 30, 2017 to an SO Type 1.  AmazonSmile now says that they can only update our organization's eligibility through an automated process through GuideStar.  However, they do not know why that has not happened by now.  Please advise.  Thank you.