I am not able to upate my organization's 990 document. I continue to receive an error message it is on the GuideStar end. The doc is pdf fomat and 18.1 MB.
Good Afternoon Joann
Thank you for contacting the GuideStar Community.
Your document may be larger than the allowed size of 10MB. To resolve this issue you may need to compress the file. I am including a link to assist you.
Once you have confirmed that the size is within the allowed limits, and you are still having difficulties uploading, please let me know and I would be happy to assist you further.
Community Support Specialist
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