I'm trying to update our profile and when I hit "save" the website just hangs for up to 20 minutes.
The reason you are having problems saving your Profile is due to the Programs you have saved under Bronze. Each program have required fields such as Population served and Service Area. Once you update these fields for each program, you should not have any issues saving your profile. Here's a helpful guide on how to update the Programs section - https://community.guidestar.org/docs/DOC-2084-how-to-achieve-the-bronze-level-of-participation#jive_content_id_How_to_Ad…
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DeLeon, Guidestar Community
Good Morning Carolyn,
Thank you for contacting the GuideStar Community.
If you could like to send me the information you are trying to update and save, I would be happy to update for you.
I'm including a link to our Learn How To section of the Community that includes documents with instructions to assist you with updating your organization's GuideStar profile: Learn How To
Community Support Specialist
I was on this page: http://www.guidestar.org/PUT/Bronze/7930626#NamesAndContacts
I was trying to update our organization profile. When I clicked on the “save” button at the bottom of the screen I get this and it never updates:
Retrieving data ...