I received an email from an individual donor showing a receipt from the Facebook fundraiser and from PayPal for her $50 donation but it doesn't actually show on the fundraiser. I need help please.
Thank you for contacting the GuideStar Community.
I apologize, however, GuideStar provides Facebook with an organization's information and does not handle the donations. If you have any questions or want more information on:
Please contact Facebook at https://www.facebook.com/help/contact/fbdonations and they'll be able to assist you with any questions within 48 hours. Please make sure you are logged on Facebook to access the form.
Please let us know if you need any further assistance.
Community Support Specialist
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