I have a monthly subscription and I would like instructions on how to cancel it, using the webpage.
I don't want to cancel yet, but I do want to know how to do this when the time comes.
Thank you for contacting the GuideStar Community.
Please follow the instructions below to cancel your monthly subscription:
A confirmation showing auto-renewal was successfully stopped will appear on-screen. If you do not see this confirmation page, please refresh your session and repeat these steps to confirm the renewal has been stopped.
If you need any further assistance with cancelling your monthly subscription you can also contact our Products Support Team at email@example.com or by phone at (800) 421-8656, option #2.
Hope this helps. Please let us know if you need any further assistance.
Community Support Specialist
I have problems with steps 5 & 6.
1. If you have a renewable product such as GuideStar Premium, click Stop Renewal
2. Click the blue Stop Renewal button at the bottom of the page.
. . . . as I don’t see a Stop Renewal button at the bottom of my page (See attached screen shot).
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Below are the steps that were provided to me by our Products Support Department:
Sign in to guidestar.org
In the far right column, click on ‘Stop Auto Renew’. (If this is not an available option, your subscription is not set to auto renew and will stop after the expiration date.)
Answer a few questions to help us make our products better and then click on ‘Stop Renewal’ at the bottom of the page.
Hope this helps.
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