I have updated our Nonprofit Profile. When I try to Confirm and Publish it I get a Guidestar Error message
Good Morning Nancy,
The IT Department has fixed the issue and the Error Publishing message is no longer appearing. I was able to Publish your updates for you.
Thank you again for your patience. Please let us know if you need any further assistance.
Have a good day!
Community Support Specialist
To begin, please share your organization's EIN.
DeLeon, Community manager
Thank you for contacting the GuideStar Community.
I apologize for the inconvenience. Users are currently experiencing a technical issue with our site when publishing updates. Our team is aware of the issue and is working to fix this as soon as possible. If you could let us know what browser you are using, that would help us with solving this issue.
I will follow up with you as soon as I receive an update.
Thank you for your patience,
Thank you for the update. I was using Google Chrome. I received another response from your support team asking me for my EIN number. I don’t have that memorized so I will respond on Monday.
Sent from my iPhone
Thank you for letting us know what browser you are using. Also, I was able to locate your organization's EIN number in our system.
Sent from my iPad
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