We are unable to update our profile. I fill everything out and hit either continue or save and the status wheel continually spins. I have tried multiple browsers, private windows, and even 2 internet connections. Please help!
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Upon reviewing your organization's profile, I found that there are a few required fields under Bronze that need to be updated.
Board Members-Who Chairs your Board (First and Last name are required).
Mission Statement needs to be 1,000 characters or less
There are 4 required fields that are marked with a red asterisk under Programs that need to be updated. They are Program Name, Description, Service Areas and Population Served. I'm including a link from our Learn How To section of the Community to assist you with updating Bronze including the Programs section: How to Achieve the Bronze Level of Participation - Update Organization Name, Address, Mission Statement, Logo, Staff, Leadership, & Board Members
Once you add a Program to this section, make sure to click on save at the bottom of this page.
Then click on Save at the bottom of the Bronze section before you click on Publish?
Hope this helps. Please let me know if you are still having problems saving and I would be happy to assist you further.
Community Support Specialist
I was able to make changes to my NPO profile, I am at the "Platinum" stage and ready to Publish on the final page. However, the link is not functioning on any of my servers and hoping you can help publishing so I can finish my profile update.
Wish Upon An Angel
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