I have changed my board members and support personnel and it is showing in my edit areas but not in the public profile. It still lists my 2015 information.
Good Morning Elaine,
Thank you for contacting the GuideStar Community.
Upon reviewing your organization's profile, I see that updates were done on 1/19 and published. The below names that are appearing on your organization's profile are now appearing on your organization's GuideStar profile page.
Once you update, save and publish, please allow 24 hours or sooner to see the changes on site.
Please let us know if you need any further assistance.
Community Support Specialist
I made changes to key employees section and I see the changes under bronze
where I made them but if you pull up on public profile they are still the
key employees from 2015. Also they new numbers in revenue and liabilities
is from the 2016 990 but it still says 2015 990. Plus where I updated I
added a new slogan. It is not showing either. I am new in this position
so any help would be greatly appreciated. Thank you
On Mon, Jan 22, 2018 at 11:04 AM, robin.burdick <firstname.lastname@example.org>
Updates appear on GuideStar 15-20 minutes after publishing. I reviewed your profile and it appears 2016 financials are appearing. Please confirm on your end.
DeLeon, Community Manager
I see the financials now but the slogan is still not appearing and it is
still showing the 2015 key employees not the changes that I made on Friday.
On Mon, Jan 22, 2018 at 3:32 PM, communitymanager <email@example.com>
The current list of key employees is being pulled from the 2016 990. I was informed by out IT Department that the Key Employees that you list on your organization's profile are not displaying on the public profile page yet. I do not have a time frame as to when this will be fixed.
As for the slogan, if you click on the "?" next to the word Tagline, it says "A short signature phrase to showcase you on a mobile. I checked with out IT Team and the slogan has not been implemented yet.
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