What process does it take for the amounts donated to get to my organization?
If donations were made through Facebook Fundraisers, you will need to get in-touch with Facebook Support on payout status. https://www.facebook.com/help/contact/1129731163763184
Also, here's a link that provides information on how to receive donations made on Facebook - Help Center
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DeLeon, Community manager
It’s now the 20th of January and we have not received a check for our November fundraisers. It was Facebooks Giving Tuesday. We are not signed up for Facebook payments so I was told we’d get a check on the 15 of January.
This link provides payout timelines for donations made through Facebook Fundraisers. Please pay close attention to section titled "Nonprofits that receive Payments through Network for Good's Donor Advised Fund (US only)"
How do I contact Network for Good????
On Mon, Jan 22, 2018 at 1:44 PM communitymanager <firstname.lastname@example.org>
My apologies. The link I thought I shared did not post. Let me try that again - Help Center .
Nonprofits that receive Payments through Network for Good's Donor Advised Fund (US only)
If a nonprofit isn't registered with Facebook Payments, any donations it receives are distributed through Network for Good's Donor Advised Fund. If the nonprofit is registered with the Network for Good, the funds are sent by electronic transfer. If the nonprofit isn't registered with the Network for Good, a check is mailed to the organization. Donations are usually distributed a month and a half after the last date of the month in which the donations were made. For example, a donation made in January will be sent to the nonprofit on March 15.
Also, you can contact Facebook to inquire on the status of donation payouts. https://community.guidestar.org/external-link.jspa?url=https%3A%2F%2Fwww.facebook.com%2Fhelp%2Fcontact%2Ffbdonations
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