Need data urgently.
I have researched your account and it appears that you purchased the Premium v4.0 Annual subscription and it does not have an option to download. If you are looking for a similar product that does have download capabilities you may want to look into the Pro Annual subscription. To get more details you can check out our products page at the link below and you can compare the Premium to the Pro subscription.
Hope this helps!
GuideStar Customer Success Specialist
When you are signed into GuideStar, choose your name in the upper right-hand corner of the screen. Choose My Account. Do you see an option to Download Queue under GuideStar Premium?
DeLeon, Community Manager
Retrieving data ...