AnsweredAssumed Answered

GET DONATIONS MADE TO OUR RESCUE

Question asked by wonderlandrr@gmail.com on Jan 17, 2018
Latest reply on Jan 17, 2018 by robin.burdick

January 17, 2018

Enclosed please find our January 14, 2018 inquiry to Facebook regarding nonpayment of funds raised through Facebook for several fundraisers in November and December 2017.  Below that is today's (January 17, 2018) response from Facebook stating a check was mailed from GuideStar (check #1771638) which we never received.  Their response said to contact GuideStar.  Our address on GuideStar's profile is correct (19940 Stanley, Melvindale, MI 48122).  From our records we have well over $1000 waiting to be sent to our Rescue.  Please advise.  Thank you.  Barb Douyard, Director, Wonderland Rabbit Rescue.

 

MESSAGE TO FACEBOOK 1/14/18

There have been several birthday fundraisers (in Nov and Dec 2017), the Giving Tuesday fundraiser (11/24/17) sponsored by FB, and a fundraiser by Casey Davis ended late December 2017.  How do we receive our donations.

 

You had an issue with your Payments

OPENCase #10215656139182666

 

https://www.facebook.com/donate/2137368429834817/10215098949933283/

https://www.facebook.com/events/876570462500017/permalink/891600820996981/

https://www.facebook.com/donate/1709825809036797/1567948606576541/

https://www.facebook.com/donate/191516461421838/1553039331400802/

 

What you submitted

Today

Are you a donor, fundraiser creator, or a non-profit?

Non Profit

What issue can we help you with today?

Facebook Fundraiser Info

What specific Facebook fundraiser(s) can we help you with today?

Donor Contribution Status

Please provide non-profit's EIN

30-0762443

Please let us know why you're writing in:

There have been several birthday fundraisers (in Nov and Dec 2017), the Giving Tuesday fundraiser (11/27/17) sponsored by FB, and a fundraiser by Casey Davis ended late December 2017. How do we receive our donations.

Please provide a LINK to the fundraiser(s)

https://www.facebook.com/donate/2137368429834817/10215098949933283/
https://www.facebook.com/events/876570462500017/permalink/891600820996981/
https://www.facebook.com/donate/1709825809036797/1567948606576541/
https://www.facebook.com/donate/191516461421838/1553039331400802/

 

 

RESPONSE 1/18

Our reply

Yesterday

Hi Barb,

Thanks for writing in, and I'd be happy to answer any questions you may have about donations and fundraisers. I sincerely apologize for our delayed response, we appreciate your patience.

Our records show that Check #1771638 was sent to the following address:

19940 Stanley St
Melvindale, MI 48122

Please contact Network for Good to have your check re-issued if needed.

Network for Good is only able to mail checks to the address that is listed in GuideStar for your non-profit (
https://www.guidestar.org/profile/30-0762443), so in order to receive checks in the future going to a different address, you'll need to change your address in GuideStar.

http://www.networkforgood.com/support/

Please let us know if you have any further questions, Barb! Have a great rest of your week!

Thanks,

Lee
Payment Support Specialist

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