Trying to save updated profile information and the system won't allow me to save. It gets hung up every time I try.
Thank you for contacting the GuideStar Community.
I apologize for the inconvenience, there could be a few reasons why you are having this issue. It could be the browser you are using, your Firewall settings, etc. I was able to go in and publish your organization's profile for you using the Chrome browser.
Also, we discovered a caching issue with web browsers, causing a continuous spinning circle when updating your Nonprofit Profile. Basically, cookies (data) saved to your computer can block you from updating your profile. One solution would be to open an incognito browser or a private session.
How to open a private window.
Please let me know after trying the incognito browser if you are still unable to update your organization's profile, I would be happy to assist you further.
Community Support Specialist
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