I just paid $125 dollars for a report on the Wllow Glen Care Center, and it brings me back to the payment section over and over again after i hit "Complete payment"
Please advis ASAP.
I apologize for your frustration in the order process. Usually, when customers are having the same issue you are experiencing this means that something within the credit card billing information entered is not correct and does not match the credit cards information completely. You may need to contact the credit card issuer to get the information they have on file for that card. Also, every field needs to be completely filled in with the name on the card, card number, CVV code, address complete with street or P O box and zip code, and phone number. We implemented the new credit card processing system back in September 2017 to combat against fraud and to be compliant with current regulations.
Hope this helps!
Please let us know if you need additional assistance.
GuideStar Customer Success Specialist
Good Morning Christopher,
Thank you for contacting the GuideStar Community.
I have forwarded your information to our Product Support Department to assist you with this. Someone will follow up with you as soon as possible.
Community Support Specialist
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