I've updated our profile yesterday to move to Platinum (we were previously gold) - and it seems by adding more info, we've lost all status what so ever, can you please advise.
Thank you for contacting the GuideStar Community.
A few months ago, we updated GuideStar Nonprofit Profiles. You can read more about that here: What's New With the GuideStar Nonprofit Profiles? With these updates to the profile there are some new fields that are required fields in order for you to achieve certain levels.
Upon reviewing the Bronze section of your organization, the following fields need to be updated.
Under Silver, the Audited Financial Statements and fiscal end year must be within the past two years to qualify for Silver. How to Achieve the Silver Level of Participation - Update Financial Documents, Fiscal Year, Revenue, Expenses, and Assets & Liabilities
Once you update this information, save and publish the Platinum seal will appear on your organization's profile.
Please let me know if you need any further assistance.
Community Support Specialist
We will fix, but a bummer to know that trying to upgrade actually results in a downgrade where other organizations who do not decide to do so still hold onto their old medal levels. Disappointed
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I apologize for the inconvenience. Thank you for sharing, I will pass your message on to the appropriate team.
Let me know if I can be of any further assistance.
Thanks. Appreciated. And FYI – all fields now updated for platinum and looking forward to having status updated.
I just checked and the Platinum seal is now appearing on your organization's profile page.
Feel free to contact me if you need any other assistance.
Have a good day!
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