Problems uploading 990

Idea created by robin.burdick Employee on Jun 5, 2017
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    Both of the below users tried to upload their organization's 990 to their profile and it wouldn't upload.  Please see their comments below:

     

    Laina Levy

    Attempting to upload our form 990-EZ from 2016 to our profile - it is in PDF format and only 394KB in size. I enter the document name, year, and navigate to the file, then hit Save... a few seconds passes... and I'm back on the Documents area of our profile with NOTHING changed or saved. 

     

    I've tried 5 times. No error message, no indication that something went wrong. But the file is just not showing up. Using Chrome 58.0 and OSX El Capitan 10.11.6 and also tried Firefox 46.0

     

    https://community.guidestar.org/thread/6780-not-able-to-upload-990-from-2016

     

    Christine Bucher:

    I think, however, my files are small enough – as I stated in my original post. They are 281 KB and 1,119 KB – which are 0.281 MB and 1.119 MB respectively. I have tried to repeatedly upload these files and they just won’t “take”.

     

    https://community.guidestar.org/thread/6799-uploading-990s