Facebook Fundraising Tools and How to Receive Donations

Document created by communitymanager Administrator on Mar 2, 2017Last modified by communitymanager Administrator on Dec 7, 2017
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If you have any questions or want more information on:

  • Checks your non-profit received that say “donated via Facebook”
  • Status of payouts and timelines of money raised through Facebook fundraisers
  • General questions on Facebook fundraisers


Please contact Facebook at https://www.facebook.com/help/contact/fbdonations and they'll be able to assist you with any questions within 48 hours.

Learn more about Facebook Fundraising Tools. FAQs are helpful too.


Updates made to your Nonprofit Profile do not automatically sync with partner sites like Facebook, AmazonSmile, and Network for Good. GuideStar sends updated information on Nonprofit Profiles to our partners each month. If you recently made updates to your Profile, it may take up to a month to appear on partner sites.


Information about my nonprofit such as name and mission are listed incorrectly on our fundraising tools. How can I update this?

This information is being pulled from your GuideStar Nonprofit Profile. If you haven't done so already, you will need to claim your Nonprofit Profile before you can update it. GuideStar sends updates to Facebook twice a month.


How much money does Facebook charge for each donation made through Facebook?

Facebook has eliminated its 5% fee on donations so 100% of money sent through its Donate buttons go to the desired non-profit.


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