If you have any questions or want more information on:
- Checks your non-profit received that say “donated via Facebook”
- Status of payouts and timelines of money raised through Facebook fundraisers
- General questions on Facebook fundraisers
Please contact Facebook at https://www.facebook.com/help/contact/fbdonations and they'll be able to assist you with any questions within 48 hours.
Updates made to your Nonprofit Profile do not automatically sync with partner sites like Facebook, AmazonSmile, and Network for Good. GuideStar sends updated information on Nonprofit Profiles to our partners each month. If you recently made updates to your Profile, it may take up to a month to appear on partner sites.
Information about my nonprofit such as name and mission are listed incorrectly on our fundraising tools. How can I update this?
How much money does Facebook charge for each donation made through Facebook?
Facebook has eliminated its 5% fee on donations so 100% of money sent through its Donate buttons go to the desired non-profit.