Issue Resolved -  Donor Names Not Appearing in the Donation Reporting Tool

Document created by communitymanager Administrator on Jun 8, 2016Last modified by communitymanager Administrator on Aug 25, 2016
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A bug has been identified where donor names are not appearing in the “Donation Reporting” tool.


What is the Donation Reporting Tool

The Donation Reporting Tool provides managers with details on donations they have received through their GuideStar Nonprofit Profile. Details include number of donations processed, pending donations, and donor information if the donor did not request to be anonymous.


Affected Stakeholders

Managers that have opted in to receive donations through their GuideStar Nonprofit Profile



  • IT is aware of the bug and is working on getting it fixed
  • We hope to have the issue resolved by 6/23
  • 6/21 - This issue has been resolved. Donor names are now appearing in the Donation Reporting Tool